President’s Message
What a year we all had, 2020!
The challenges we all faced, in our lives and in business, taught us a lot about ourselves, our friends, our partners and clients, and more importantly about our staff. I would first like to thank all our dedicated staff who, over the course of 2020, stepped up, kept a positive outlook, and never shied away from helping our clients. From the bottom of my heart… Thank you! And to our clients and partners, thank you for trusting us to be there with you.
As we roll into 2021, LabTest is well positioned to foster our growth with all the new developments and improvements that we have made to our services, last year, and ready to assist our clients in ways we never thought of prior to 2020. We used last year to plan and position ourselves for a running start in 2021 and added key new technical personnel and new testing capabilities that will allow us to provide additional services, both locally and internationally.
Our focus for 2021 is to continue to provide the family-style customer service that we are known for, as we understand that the key principle to exceptional customer care is good communication. With timely and productive communication, we together can overcome any challenge, as we have the same common goal: for your products to reach compliance, with integrity, professionalism, and simplicity.
As the President of LabTest, I will also be taking on the personal goal to support, promote, and improve gender equality throughout the company. With the recent events around the world, I have come to realize that we, as Presidents, CEOS, Senior Managers, or business owners need to lead from the top and stay objective and focus on individual competencies rather than gender.
As we continue to grow our services, add new members to our family, and expand operations internationally, I would like to thank our loyal clients for making this happen. Knowing that COVID-19 virus still exists, we stay committed to helping our clients in making the testing and certification process simple and efficient.
We are not perfect, but we strive for perfection and this is where our clients’ feedback is important. Positive feedback is always good to hear, however, the only way to improve is knowing where changes are needed. Therefore, your feedback is always welcome. Feel free to email me directly at kdhillon@labtestcert.com.
Kavinder Dhillon, P.L.Eng.
President
LabTest Certification Inc.